Answered: It takes a lot to make customers loyal…

It takes a lot to make customers loyal but only one negative experience to break their trust. Discuss how does good and/or bad customer service impact a business?

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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