Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
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Transcribed Image Text:Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of
burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old
reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate
value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they
related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception.
To affect the value system, Nikki will be working primarily with:
a. the task environment.
O
O c. all of these.
O d. the external environment.
Oe. the general environment.
b. the internal environment.
Scenario Nikki Williams
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