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- Definition of Servicescape. Why is Servicescape importance and impact in the service organizations / hospitality & tourism practice What are the challenges servicescape face in the service organizations / hospitality & tourism practice List of case examples of servicescape in the service organizations / hospitality & tourism practiceWhy is service quality more difficult to define than product quality? Explain with examples.What do customer expectations have to do with service quality?
- XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing effortswhat is the customer relationship for IT service company? (please mention and explain briefly)Explain ways to measure customer satisfaction Explain what is meant by customer expectations, provide practical examples Discuss the factors involved in service quality and its impact on the business
- Topic: Pfizer Assume the role of a healthcare consumer in need of the type of product/service selected. Explain why. Use specific examples from the research completed on the product/service to support your response.What are the ethical considerations associated with the use of customer data in CRM, and how can they be addressed?Provide a personalized example of a WBS