A service process map should: O All of the other O Be easily understandable O Reflect the cause of the current problem O Identify the most importanat aspects of the service

Study the screenshot above. The tabs PivotTable Analyze and Design, are not ordinarily visible. What do you need to do in order to access these tabs and the functions they contain? a. To display them tick the Pivot Table Tools tick box in the Tables group b. To display them click anywhere within a Pivot Table c. To display them hover your mouse above the normal tabs on the ribbon d. To display them click on the Pivot Table tab on the ribbon

Why is the Hayes and Wheelwright product-process matrix NOT used to analyze service delivery systems?   a. The relationship between volume and process is not found in many service businesses.   b. Services tend to have lower variety, so the variety element of Hayes & Wheelwright is not applicable.   c. Services cannot add capacity.   d. When services change processes to increase volume, they can still handle a wide variety of customer requests.

draw a level 0 data flow diagram for the process of buying glasses: the patient sees a doctor who will give him a prescription. After patient sees a doctor , patients information is stored in the patients database. Once the patient has a prescription , he goes to a glass store, where he selects his frame and place the order for his glasses once the glass has been made the patient gets the notification. Her will return to the store for a fitting and pay for the glasses. The payment information is sent to the order database.