8. A base line standard is an exceptional level of service True / False
Q: HW1 Q1 Consider the emergency department of a hospital that operates as follows: Upon arrival,…
A: An average is the "typical" number of a gathering of numbers made by blending the gathering of…
Q: What new risks are raised by placing the new system of sensors on the Internet of Things?…
A: b. There is an increased risk of exposing internal systems to hacking, viruses, and destructive…
Q: a-1. Assume one-half of the day-old cakes are sold, and the rest thrown out. What service level is…
A:
Q: Which of the following statements best represents a concise definition of an operations process? It…
A: Operation Management is involved with the making of quality products and services and assures that…
Q: Justify why neither approach would work 100% of the time and the benefit of adjusting the server…
A: To be determined: Justify why neither approach would work 100% of the time and the benefit of…
Q: A company is considering opening a fast-food service operation (drive through). Prior research shows…
A: Arrival Rate( )=24 cars per hour A single-server operation can be said as one service window during…
Q: Both the provider and customer affect the service outcome. O True False
A: Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: A copier machine has a mean time between failures of 400 operating hours. Repairs typicallyrequire…
A: Given data The mean time between failures = 400 operating hours Repairing time = 10 hours Now,…
Q: An automatic drive-in teller at American National Bank has the capacity of handling 2,000 entries…
A: Given, Handling capacity = 2000 (entries per regular banking day) available time of teller = 60%…
Q: Generate (1) specific example of superior performance that you have seen as a customer, and generate…
A: Customer satisfaction is the key to success of a business. It doesn't come naturally. Delivering…
Q: Which of the following statements are correct about services and service design? Select ALL which…
A: Hi, we are supposed to answer one question at a time. Since you have not mentioned which question to…
Q: Richard Lee, President of Elgin Technology Products, recently returned from a Technology Conference…
A: For an organization, it is important to understand the needs of the customers and based on that an…
Q: Larry Ellison starts a company that manufactures high-end custom leather bags. Hehires two…
A: Number of employees 2 Average production time=1.8 days Standard deviation=2.7 days Inter-arrival…
Q: ________ is concerned mainly with reducing waste. Group of answer choices Lean Six Sigma Theory of…
A: Just-in-time delivery is the strategy in which inventory is delivered to the company at the time of…
Q: The wheat harvesting season in the American Midwest is short, and most farmers deliver their…
A: Note: I have answered for sub-parts (a) to (c) according to the guidelines. Kindly post the…
Q: a. Simulate the machine breakdowns per week for 20 weeks, b. Compute the average number of machines…
A: Machine breakdown is when the specified machine does not work at all or does not operate in the…
Q: Explain what part SAP gives users personalized acces to a range of information , applications and…
A: SAP enables centralized, job-specific, and straightforward access to financial products and…
Q: Which of the following statements are correct about services and service design? Select ALL which…
A: Service design is the activity of planning and managing people, infrastructure, information, and…
Q: Kentucky Fried Chicken once measured its managers' success by how little chicken was thrown away at…
A: The management of Kentucky Fried chicken wanted to measure the success of its manager by evaluating…
Q: Which of the following operational decisions correspond(s) to the convenience component of the…
A: Option A: When a consumer places a order the consumer will seek few things for their satisfaction.…
Q: CIS system of network at SQU has shut down due to some unknown reasons. However, the SQU employees…
A: CIS system of the network at SQU has shut down due to some unknown reasons.
Q: Kaizen is a Japanese principle which means continuously searching for perfection. Is it possible to…
A: Kaizen process means continuously improving the production policy of the company so that the cost of…
Q: One of the key concept in CRM is the Life Time Value (LTV) of a customer. Let's assume that we are a…
A: Given - Average expenditure per visit (s) = $10 Average visit per week (c)= 10 times Average profit…
Q: Which of the following is classified as value added activities in a hospitality services (5- star…
A: The value added services in the hospitality services are extra beds, laundry services etc. The given…
Q: A service system is a O a. Configuration of resources and technology to deliver intangible items O…
A: Intangible items are those items that cannot be touched and have no physical appearance.
Q: Performance Evaluation and Risk Aversion Jill Lewis is the office manager of PureBreds Inc.Her…
A: Since there are multiple questions, we will proceed with answering the first question. If you want…
Q: • Khamis want to withdraw money from the ATM machine, while withdrawing the money he heard a beeper…
A: Safe-fail is a feature or a practice which minimizes the damage and makes sure that no harm is…
Q: Which of the following is not included as a characteristic of service. Inseparability Perishability…
A: Service can be defined as the delivery in which there is no existence of any type of goods by the…
Q: Work Study and Measurements Enumerate 5 system that can apply in Process Improvement.
A: Process improvement is an exercise to find ways to make the current process faster, structured and…
Q: Relevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in…
A: 1.
Q: rishab
A: Services are a kind of product that consists of intangible activities, advantages, or satisfactions…
Q: There is no need for governments to be aware of the service and resource requirements of their…
A: Government provides IT resources to its employees to enhance their efficiency and productivity.…
Q: can someone walk me through this? You supervise an aging production line that constantly needs…
A: Note: Since we only answer up to 3 subparts, we'll answer the first 3. Please submit the question…
Q: a. If we want the average time a customer spends in line and in service to be 30 minutes or less,…
A: Tickets agents on the duty are 165.
Q: A system operational history provides the following data: Service Time = 780 hrs Available time =…
A: Service time= 780 hrs. Available time =8000 hrs. Number of starts= 52 No of outages= 5 forced outage…
Q: De Mar, a plumbing, heating, and air-conditioning company located in Fresno, California, has a…
A: The strategy of the product helps the company is benefiting the business by describing the product.…
Q: A customer visits a restaurant and experienced good service. Next week again he visited the same…
A: Answer- (D) Heterogeneity
Q: Karim and Nadine, a newly married couple who intend to go to Paris for their honeymoon, bought a…
A: Products of businesses are used to make customers satisfied their needs in unique manner. Products…
Q: [UberEats] Many restaurants now offer their foods on delivery apps such as UberEats and Postmates.…
A: Restaurants are using home delivery option to deliver the food product to customer. As per the…
Q: Why is Lean Six sigma especially useful in services? Cite some examples.
A: Answer: Lean six sigma is a process development methodology that is designed to improve efficiency…
Q: A service that does not include any tangible component, such as with counseling is called a :…
A: Answer - Pure Service
Q: The service provider's task is to make the service tangible in one or more ways and send the right…
A: True The role of the service provider is to render the service tangible in one or more ways and to…
Q: xplain the vari
A: Mistakes hold a greater part in human life. In the same way in organizations also mistakes happen.…
Q: Audio Cables, Inc., is currently manufacturing an adapter that has a variable cost of $ 50 per unit…
A: Taking the initial scenario at Audio Cables Inc.: Fixed Costs = $14000 Variable Cost = $50 per unit…
Q: 1. CWD Business systems maintains a successful Telecom sales department for Top up cl credit in…
A: Mean number of incoming calls per hour () = 15/hr Mean number of orders taken per hour () = 60 mins/…
Q: Which of the following statements will hold good in the case of a system with uncertainty in demand…
A: The external variables which result in the demand rising or falling unexpectedly are referred to as…
Q: The system efficiency is expressed as ratio of actual measured output to the design capacity Select…
A: Efficiency and utilization formulas are ; Efficiency = Actual output / Effective capacity…
8. A base line standard is an exceptional level of service True / False
24.Customer satisfaction is the result of expectations being met True/False
Trending now
This is a popular solution!
Step by step
Solved in 2 steps
- Usually, it takes days to offer a service in e.government. Select one: a. True b. Falsell alfa ? 9:10 am Web server A quality describing the details of a person or an item is called a(n): File Attribute Record Database Which of the following devices is used to connect wireless devices in a LAN? * Access point Hub Switch Router A company producing running shoes for professional athletes is using theA fastfood joint offers a home delivery with a promise of 20 minute window for delivery. On a particular day there was considerable delay in delivery on account of heavy traffic in the city. Since several customers started calling the fastfood joint, the unit manager put the phone in automatic answering mode, which merely repeated "We are on our way to your place". Which of the following statements are true with respect to the service quality? The customers would not have been affected much by this behavior as they have been given a response The service quality will not be affected as the fastfood joint was not responsible for the delay The Manager has made use of the available technology and communicated appropriately to all the customers This is an example of how service quality will be also evaluated on the process and not just the outcome
- 31) For a company, 40% Service Level means that Group of answer choices a) R=d¯L b) R>d¯L c) R<d¯¯¯LWhich of the following is not included as a characteristic of service. Inseparability Perishability Intangibility ReliabilityWhich of the determinants of service quality involves performing the service right the first time? O access Oresponsiveness O reliability Ocourtesy O credibility
- 23. In the context of healthcare, value as defined as the ratio of ___? Health outcomes to the costs of delivering the outcomes Satisfied patients to unsatisfied patients Quality of care to quantity of care Faster recovery to slower recoveryTransferring the benefit of low-costs to the customer is known as differential low-cost access. Group of answer choices True FalseService marketing mix has all the four P's of the product and three extra of its own Group of answer choices True False
- Which of the following are the correct attributes of Service Quality a. Tangibility, Assurance, Responsiveness, Reliability, Empathy O b. Responsibility, Assurance, Tangibility, Empathy Reliability O c. Responsibility, Assistance, Tangibility, Empathy, Reliability O d. Responsibility, assurance, Tangibility, Emotion, RepeatabilityQ44 ___________ is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter. Select one: a. Service recovery b. Service quality c. Service satisfaction d. Service actionRelevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…