Goal: understanding users' needs and requirementsBased on the fictional example provided by Cooper (1999), an inflight entertainment system calledInFlight for Zoom Airways should include:At each seat, there will be a touch-screen/video console..●36 films in five categories, 36 music channels, news, children's shows, games, and shopping.In Table below, the four main personas for the Zoom Airways.Table 1: The four main passenger personas.Name: Clevis McQuinnAge: 63Class: EconomyClevis was born and still lives in a small town in Texas. He only flies once or twice a yearto visit his daughter who lives in Boston.Clevis might be old, but he is still spry. He is slightly embarrassed about the touch ofarthritis in his hands, but his mind is still very sharp.Clevis does not own a computer and does not know how to use one. He is firmly of theopinion that you can get by without one.Clevis had to start wearing glasses about 5 years ago, because his eyesight was startingto fail him.Name: Marie DupartAge: 31Class: BusinessMarie was born in France, but has been living and working in the USA for 6 years. Sheis bilingual, but English is her second language.Marie travels on business several times a year. She is a self-confident young woman, whois not afraid of modern gadgetry. She owns a PDA and an iPod.Marie does much of her shopping online. She is also very interested in the latest showbusiness gossip in the entertainment media.Name: Chuck BurgsteinAge: 52Class: FirstChuck is a resident of New York who flies almost every week. He is a member of the100,000-mile club. He has an extremely hectic lifestyle and spends more than 100 nightsa year in hotel rooms.Chuck expects service here and now, and has little tolerance for condescending or time-consuming activities.Chuck has strong opinions, which he is not shy to express. Even if he is usually right,other people do find his in-your-face manner somewhat irritating.Name: Erin ScottAge: 9Class: EconomyErin lives in Austin, Texas and is going to stay with her aunt and uncle in upstate NewYork for two weeks.She is a little bit nervous, but also excited about travelling unaccompanied for the firsttime.Erin likes drinking fizzy orange Fanta. At home, she will often spend hours and hours onher computer playing Roblox.Based on the personas listed previously in a table, who is the Primary Passengers' Persona? Toanswer this question, you should answer the following question 4.1 Think about each persona, the level of experience with such situations, computerexpertise, the level of tolerance, and so on. Discuss that for each persona.4.2 Based on 1. Who is the persona that his/her designed interface which is somehow tailoredto his/her specifications will be acceptable to all the others? Why?4.3 If the other passengers accept a design tailored mostly for the main persona, what arethe restrictions or conditions to be met for this acceptance?Hint: as long as I got. I have no issue with that!

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A customer persona, also known as a buyer persona or marketing persona, is a fictional…

4.1 Think about each persona, the level of experience with such situations, computer expertise, the level of tolerance, and so on. Discuss that for each persona.