IVAN'S KOFFEE SHOP Mini Case Coffee Shops became the most popular places to stay and unwind after a day's work. Some even operate a 24-hour service, thus creating the scenario where some customers prefer to stay overnight, most of whom are students. Thus, it became the concern of Ivan, owner of Ivan's Koffee, which is a 24-hour coffee shop. Since his shop's location is near offices, residential condominiums, and schools, the bulk of his customers come from these areas. It reached the point that students bring their books and activities and occupy a certain table for the longest hours in the shop. Consequently, customers coming in supposedly should have occupied the tables and stayed for their coffee and would rather look for other coffee shops to take their late-night coffee. Incidentally, some of them are practically regular customers of the café. Ivan realized that something must be done since his business had been losing some customers already, and his sales are affected.

IVAN'S KOFFEE SHOP Mini Case Coffee Shops became the most popular places to stay and unwind after a day's work. Some even operate a 24-hour service, thus creating the scenario where some customers prefer to stay overnight, most of whom are students. Thus, it became the concern of Ivan, owner of Ivan's Koffee, which is a 24-hour coffee shop. Since his shop's location is near offices, residential condominiums, and schools, the bulk of his customers come from these areas. It reached the point that students bring their books and activities and occupy a certain table for the longest hours in the shop. Consequently, customers coming in supposedly should have occupied the tables and stayed for their coffee and would rather look for other coffee shops to take their late-night coffee. Incidentally, some of them are practically regular customers of the café. Ivan realized that something must be done since his business had been losing some customers already, and his sales are affected.

Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 5.1SC: Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing...

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Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?
Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?
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