10. Define the four characteristics of a service. Illustrate each characteristic with an example from your example in question 6. a. Intangibility: b. Inseparability c. Perishability d. Heterogeneity:

Does issuing a guarantee on the service's quality have any advantages or disadvantages?     .

Discuss Key determinants of service quality. Elaborate with examples.

13 Network strategies are used to expanding the e-service range Select one: a. True b. False

Supposed a company intends to offer a new service to some of its internal customers briefly discussed how the fact that the customers are internal would change the process of managing the four phases of the service life

Enumerate and briefly explain factors affecting the service expectations

List and briefly explain: a. The dimensions of service equity b. The dimensions of equity

What FIVE unique qualities best describe the service as a whole?

(9) The relationship between service organization and customer in the service encounter triad involves all the following except: Customer Empowerment Control systems Training (10) Which of the following is not true about services? Services involve organizations Services facilitate the making and moving of goods Services add value to entire organization activities All services require extensive capital to start

Define/briefly discuss the following service outputs, and give one example for each. 1. Bulk breaking 2. Spatial convenience 3. Waiting and delivery time 4. Assortment and variety 5. Customer service 6. Information provision