Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Which of the following is probably the most factual statement regarding the continuum of services (i.e., a continuum that goes from pure products to pure services)?
| a. |
Fast food type service establishments such as McDonalds are probably equally split between the products it offers (i.e., fast food) and the generally quick service provided. |
|
| b. |
Nursing is mostly a product dominated profession. |
|
| c. |
The quality of the education a student will receive can easily be evaluated in advance just by evaluating the quality of the college's campus/facilities. |
|
| d. |
Dry cleaners and oil change facilities are heavily service dominated as opposed to equipment/product dominated. |
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- Have you ever experienced good customer service?explainarrow_forwardWhich of the following is a tab found on the Customer list? select one:a) Servicesb) Productsc) New Customersd) Products and Servicesarrow_forwardWhy is disparity the reason why certain demographic areas lack proper services? Cite a sourcearrow_forward
- Evaluate how the quality of the guest experience can be affected by the role of Front Office operations and the implications this may have upon measuring service qualityarrow_forwardD. Explain the advantages of digital radiology in terms of: I. image quality ii. time saving iii. Image storage and transport iv. Cost savings and increased profits v. follow-up radiology E. Explain the disadvantages of digital radiology in terms of: I. staff training ii. equipment costs Put referencearrow_forwardSystem service Customer expect _________ from any franchise outlet.Select one: a. high quality service b. low prices c. fast service d. identical service e. allarrow_forward
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