Reflective Review M3.30
Understanding the Communication Process in the Work Place
Nikki Carr
ILM Level 3
December 2010
Word count 1,946
Communication Needs
Word count 852
This assignment will demonstrate my understanding of the communication process within my work place, I have identified two specific communication needs that I use on a regular basis, with the focus on written communication via electronic mail (E-mail) system used by the organization and verbal communication in the form of periodic one to one supervisions between my myself and my manager.
Within any organization communication is essential for a successful business to occur. The collaboration and cooperation between the workforce and our
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Oral, the advantages and disadvantages.
An example of a verbal communication within the work place would one to one supervisions held between myself and my manager. Primarily, this verbal communication is to produce an effective work plan whilst enabling feedback from both parties to be heard.
The communication process would typically begins with my manager (source) and is where the context of the meeting is set and where encoding begins. It is important that the source uses appropriate language during encoding and assumptions are not made about the receiver. Also important is that messages are clear and concise so that the receiver can decode in a manner acceptable to them. As this is a two way process it is necessary that the source displays openness with non language to ensure effective feedback from the receiver.
An advantage of supervisions being held in this format rather that choosing written is that the both sender and receiver are able to pick up on non language cues such as body and facial language both which can encourage openness if used in the correct manner.
Yet disadvantages become apparent when reflecting on past supervisions, as these have historically contained an element of emotion which can hinder the communication process.
Barriers to communication
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People communicate for a number of reasons, for example, to express emotions (i.e. sadness, happiness and anger), pain, personal opinions, to relay information with regards to an individual’s health, personal preferences such as religion, sexual or culture and also to obtain knowledge or information on any given subject; communication can also be viewed as a learning experience. Communication can be informal or formal depending on the circumstances. For example; formal communication would occur in professional settings,
Some of the examples of written communication are the letters sent to the patient, reports, appointments, notes, prescription. In social care settings, where there are old people, children, mothers. They cannot remember some things. So the written method helps them and helps service providers to remember import facts. The examples of written methods are the letters send to the family members, menu, and care plan. In early years setting, it is necessary for parents to know what is going on with their children.
The senders tone must be consistent and appropriate for the meeting giving a confidant aura. Likewise body language,
The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.
A parent or carer of an individual may have other preferences for the individual’s way of communicating compared to other parents/other family members/ carers.
Effective communication is vital to the smooth running of a business and various methods of communication are used within a business environment to achieve this. Each form has various benefits to communicate effectively to their designated target audience. When communication is carried out properly it means the sender and receiver both correctly obtain the same information. Each
Communication is everything. If people do not communicate issues going on, upcoming events, or changes being made, the business will fail. The employees must communicate any issues that take place in order for those issues to stop. The organization needs to communicate the events or changes that take place in order for the employees to be prepared and to be able to communicate the correct information to customers. The lines of communication are effective and result in peak productivity for the staff members and the business.
Discuss an example of both written and verbal communication you have used within your agency. What feedback did you receive from your field educator/task supervisor regarding the process?
Effective communication plays a pivotal role in the workplace. Effective communication is accomplished when the transfer of information, meaning and understanding from a sender to a receiver is successful. Therefore, effective communication requires a two-way exchange of the proper information. Achieving effective communication is vital to being a successful supervisor. This is because the majority of the day is spent giving and receiving information. Just like a parent that wants their child to feel comfortable talking to them about things, a supervisor wants to encourage an environment for their employees to communicate. Therefore, a supervisor must know how to receive information and understand the messages sent by employees. Also, just as entry-level employees must understand their supervisor’s instructions, a supervisor must also be able to fully understand messages given to them from high-level
On January 28, 1986, the whole country watched as the Space Shuttle Challenger exploded, killing everyone on board. As with other major disasters in this country, you can ask any person where they were and each one can account for that moment in time, reliving it like it was yesterday. While everyone knows what happened, it was never made entirely clear why this tragedy happened and how bad the breakdown in communication was behind it. Just as the memory of that disaster was fading away, another disaster threw NASA into the spot light again, when the Space Shuttle Columbia disintegrated upon reentry into the earth’s atmosphere on February 1, 2003 (Snarski, 2007). Yet again, a breakdown in
Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world
The type of message you wish to communicate to a large extent determines the method to be used to pass it on. In organisations, oral communication can be in the form of face to face discussions, presentations, audio tapes, telephone calls or video-conferencing, and written methods such as letters, reports, bulletins, job descriptions, posters, notes, employee manuals and memorandum.
In addition, understanding different models of communication enable members inside and outside an organisation to depict different messages being provided by the employee or customer and develop their communication skills. The Shannon and Weaver model of communication was developed to show the effects of communication between two people (Kikoski, 1993). In the Shannon and Weaver model, a message is encoded (via a symbolic form) from a source (the sender) through a medium called a channel, and decoded (retranslated) by the receiver. However, the message can be interrupted by a process called noise and can result in discrepancy and sometimes negative feedback from the receiver (Bowman and Targowski, 1987). In response to the Shannon and Weaver model of communication, through the identification of any noise within the communication process, as a result of the manager level of attunement in communication skills, the encoded
Communication is the transfer of information in either a written or verbal form or by pictures. Managers spend a lot of time receiving different kinds of communication and analyzing the information and then passing forward the necessary information to others. This can be done either informally or in a formal setting.
The first important process I would like to share with you is to understand formal communication in the company. I would like to keep our company professional with formal communication from the manager to the worker so that any information being delivered can be announced clearly. Formal communication can be used in memos, staff meetings, and emails or in any formal letters. It is very important to communicate without misunderstanding and is preferred over informal communication. As we all know, informal communication can be only effective from mouth to mouth that leaves no record and guarantees.