Unit 31 – Understand why effective communication is important in the work setting
1 – Understand why effective communication is important in the work setting. 1.1 – Identify the different reasons people communicate
People communicate for a number of reasons, for example, to express emotions (i.e. sadness, happiness and anger), pain, personal opinions, to relay information with regards to an individual’s health, personal preferences such as religion, sexual or culture and also to obtain knowledge or information on any given subject; communication can also be viewed as a learning experience. Communication can be informal or formal depending on the circumstances. For example; formal communication would occur in professional settings,
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Poor communication creates a poor work environment which can lead to a number of issues such as anxiety within yourself if information has not been passed onto you in the correct way which will affect your performance in the workplace. Not only will make you feel anxious but it will cause your colleagues and service users to feel anxious because they will feel unsafe and uncomfortable around you. Alienation and isolation could also be the result of poor communication therefore it is essential that working in a team and with vulnerable people under your care, communication must be clear and personal issues must not come between effective communication.
It is important to remember effective communication is a two way process and the person communicating has to send a clear and concise message with the upmost respect to the responding party whether it be a colleague or a service user. Make sure the message is understood correctly by observing the body language or ask the individual to clarify what you have just asked them to do or if they have understood what you have said to them. It is essential for us as carers to allow ourselves to listen to others who are trying to communicate with us. This will help build a strong and trusting relationship which will improve communication because when both parties develop trust it will make communication easier to establish.
Communications between individuals is known as an interaction and as you spend time communicating with
If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this way others will have trust and confidence in any employee and their abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
| The business itself does not retain any profits. 100% of profits remain with the owner and is considered personal income.
Florence Nightingale, considered the founder of modern nursing, first began to establish nursing as a profession during the Crimean War. Since then, nursing theorists have continued to expand on the thought that patients are made up of more than just the symptoms they present with, Abraham Maslow, Carl Jung, Dr. Larry Dossey and Dorothy Johnson, but none more so than Jean Watson. She developed a theory of human caring that contained several core concepts, these concepts lay forth the ground work for how we, as nurses, should care for a patient. These concepts included transpersonal caring relationships (going beyond ego to higher “spiritual” caring
I achieve this within my role by ensuring residents and their families are informed, kept up to date and by providing clear choices. I will act as an advocate on behalf of the young people in my care, to ensure they are represented and heard.
It is important to remember that everyone is different and has their own individual experience. In some cases a diagnosis will not be made until, for example the individual is in their 60’s having worked all their life, got married and had a family, but obviously always feeling like a bit of an outsider. Others are obviously very different to other children from an early age and need alot of specialists, help and support – as do the parents.
active listening is about giving your full attention and watching not just what is being said but how its being said. This can be observed by watching their body language, gestures and other signals.
2. Working according to the agreed ways means following the organisation’s policy and procedures in relation to pressure areas. It also means following the individual care plans and respecting the instructions in place. For example making sure a resident is turned every two hours, applying Cavilon cream on areas; fill in turning charts, prompt fluid intake. Under the duty of care a care assistant must always be aware of and raise concerns regarding possible pressure areas. Always record information in care plans accurately and in confidentiality.
“Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture using feedback from others”
I will refer to a particular service user I support as (A). 2years ago (A) was assessed and deemed a risk to their self in the community and within the house when alone with out staff support during the hours of 8am and 9pm but at night (A) had appropriate measures in place to ensure safety at night, door
Nestled in Southern Indiana just west of Louisville, Kentucky and south of Indianapolis, Indiana is Dubois County, Indiana. Dubois County is comprised of the towns of Birdseye, Ferdinand, Holland, Huntingburg and Jasper. Of those towns, Jasper is the largest and is the county seat (Kelly School of Business, 2014). Over fifty-two percent of the population consists of adults ranging from 25-64 years of age (Kelly School of Business, 2014). The leading cause of mortality in this county is heart disease, cancer, suicide and injuries (Memorial Hospital and Health Care Center & Dubois County Health Department, 2011).
2.1 People communicate to let other people know their needs and wishes. They also need to tell others if they are in pain and how they are feeling, and to put their anxieties at ease.
Embrace new technologies to improve efficiency, maintain environmental stewardship through green practices and sustainable operations, support continuous improvement of the business processes, develop employees’ capability, and provide excellent customer services.” (Hillsborough County, 2015)
* Nursing care providers are not covered by this legislation and must make their own arrangements for the disposal of unwanted medicine through a licensed waste management company.
These are often for local newspaper ads. The downside to the supplier is that their competitor may also offer an advertising allowance and receive a more desirable location within the ad. This is something that would have to be clearly negotiated.
1.1 People communicate by many ways including non-verbal highlighting facial expression, eye contact, body language, physical gestures such as touch, dress and behavior, along with verbal including tone and pitch of voice. The age and knowledge of a person one is communicating with, also dictates somewhat the amount of vocabulary i.e words and terms used too . People communicate to share ideas, information, educate, build relationships, express feelings and emotions, to be social, ask questions and expand their knowledge and share different experiences.