Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the …show more content…
By being aware of the interpersonal communication skills, managers can understand an employee’s attitudes and beliefs through the verbal and non-verbal gesture they offer. For instance, a manager who is aware of interpersonal communication skills will be able to pick on an employees attitudes and beliefs towards a designated job and being able to attune the job requirements to the preferences of the employee.
In addition, understanding different models of communication enable members inside and outside an organisation to depict different messages being provided by the employee or customer and develop their communication skills. The Shannon and Weaver model of communication was developed to show the effects of communication between two people (Kikoski, 1993). In the Shannon and Weaver model, a message is encoded (via a symbolic form) from a source (the sender) through a medium called a channel, and decoded (retranslated) by the receiver. However, the message can be interrupted by a process called noise and can result in discrepancy and sometimes negative feedback from the receiver (Bowman and Targowski, 1987). In response to the Shannon and Weaver model of communication, through the identification of any noise within the communication process, as a result of the manager level of attunement in communication skills, the encoded
2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so
The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.
“From negotiating for a promotion to resolving a conflict with a spouse, good communication skills can greatly improve life, while weak communication skills can make everyday interactions frustrating and tense. Interpersonal communication encompasses a number of communication styles; there
The critical theory of communication developed by Stanley Deetz was designed to explore ways to insure the organizations’ health while increasing the representation of diverse human interests. He does this first by showing that corporations have become political as well as economic institutions. Deetz then employs advances in communication theory to point out how communication practices within a corporation can distort decision making. Finally, he outlines how workplaces can become more productive and democratic through communication reforms.
Most human beings are born with the physical ability to talk and speak words. Most are also born with the physical ability to hear words spoken by others. What humans are not born with however is the skill to form those spoken words into a meaningful message for others to interpret and provide feedback on, or, the skill to communicate with one another. This paper looks at the process of communication and how it is utilized within the business world to relay information and send messages between management and subordinates. It will also look at potential barriers to effective
Meanwhile, a lot of employers rank communication skills to be a core necessity in the workplace as they desire to work with individuals have a good listening skills. By bringing together everyone in the organization to work toward a same goal, the firm positions itself towards success. The ability to communicate effectively and efficiently allows an individual to have a better understanding of the organization’s objectives, missions and vision. By working in line with what the company wants to achieve, a person could have better performance as well as better core competence within the organization. Thus, overall, communication skills are the universal job
In order to be an effective manager in the work force today, one must have a very good understanding of the various ways in which people interact and communicate with one another. It is critical that good leaders display the ability to effectively communicate with their associates and subordinates as well as train and encourage others to demonstrate those same communication skills. By doing so, they will promote both a healthy and efficient work environment that everyone will be sure to enjoy.
Ensuring effective managerial communication is a daunting challenge. Each manager has to find their own “path” to capably communicate with their employees, employers, suppliers, business associates and clients. How is effective employee communication achieved? Effective employee communication is achieved by understanding yourself, the differences within your workforce and your company operating environment. It is based on successfully utilizing the communication process, avoiding interpersonal communication barriers and advocating audience active listening and feedback.
In this case-study for Electra Products’, I will be addressing relevant, organisational behaviour and communication issues that must be addressed in order to “revive the failing company” (Samson, 2012). Specific recommendations will be offered to further assist in focusing on the key outlined issues and what actions would be most appropriate to take from this point. Throughout the report, it is clear the attitudes of staff are becoming unfavourable and has resulted in a lack of job satisfaction, thus becoming a crucial behavioural issue within the company, restricting its progression and the success of the empowerment campaign implemented by the company’s new CEO. Selective perception and emotions of the staff are creating communication issues that are barriers and are “going to be an obstacle to the empowerment efforts” (Samson, 2012). Limitation’s that restricted the recommendations for this case study were lack of information on each of the departments and individuals involved. There was also no clear mission statement or goals stated to help the employees and departments understand where the team leader desired the company to be repositioned. Communication involves a transfer of meaning and understanding, staff need to have a solid understanding of the company’s mission statement and the individual goals of each department. If they can understand and adjust to work with one another’s goals, it will create greater, more positive diversity in the ideas
Communication is define as “Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees”
Business communication is abound in today's society. The ability to communicate has always had its advantages, with its rich history, and traditions, modern business communication is valued as a modern day concept. Business executives rate the ability of business communication skills as among the personal factors necessary in gaining a job. As stated by Hynes (2005)” effective business communication is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives” (Conrad & Newberry, 2011, p112). This essay will examine what business communication skills is needed for the process of graduating in Westminster Business School, while giving recommendations in studying
It has been believed that the people with good interpersonal skills are generally more successful and get effective fruitful results in both their personal and professional lives. People who work hard to develop strong interpersonal skills can augment many aspects of life and lead to better relationships and understandings in professional and social life. Moreover, the person who is able to communicate in a proper way can increase their efficacy level and personal growth. Also, if one is not able to communicate properly at a workplace, then one lacks in expressing their capability of doing work and achieving more. Hence, interpersonal skills act as an aid to demonstrate one’s personality. The author Coyle elaborates in the article ‘Quality Interpersonal Communication - An Overview,’ that “In today's workplace, these relationships require an interdependence that can most effectively be achieved through better quality interpersonal communications” (1). In addition, as the strong interpersonal skills assures good relationships and satisfying communications in all environments. The more the person interacts with colleagues and customers at a work place with good interpersonal skills, the more there is increment in
Communication is characterized as the procedure by which data is transmitted and comprehended between at least two parties. The communicational parts of a business have turned into a progressively strategic issue; underlining that communication must be successfully balanced for the planned target group. Communication can be portrayed as data moving through different channels between a sender and a recipient, including adaptation of a message and elements of disturbance in the process. Senders and receivers of information portray a photo that is labeled a profile. Communication also includes non-verbal messages, for example, pictures, logos and images. There are various obstructions in a communication process, some of which can cause a commotion that can lead to problems at work.
For business, retaining clients are the main ambition because the profits of the business will continue to grow through the loyalty of customers. Communication skills are one of the essential parts of leading people to work successfully in the relationships with co-workers as well as clients in their commercial enterprises. Therefore, interacting with management, clients and team members in the workplace can help in order to enhance the interest of the business. Training staff to develop effective communication skills is indispensable for them to be stronger at interpersonal skills. To become greater in the world of business is mainly by this primary method. Hynes (2012) says “One way to encourage employee engagement is to provide
In order to develop interpersonal skills, information should be constructed properly and delivered with clarity. Similarly, good communication skills better equip students to develop interpersonal skills, for example, interact and communicate with individuals socially, creatively collaborate with other and to acquire the technique of negotiating effectively to individuals. According to Kermode. M, (2015), having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that means things are understood and get done. It involves transmitting and receiving messages clearly, and being able to read your audience. It means you can do things like give and understand instructions, learn new things, make requests, ask questions and convey information with ease. “It also means that you can adapt to changing situations read people and avoid conflicts,” (Kermode. M, 2015). As a result, students have the ability to manage conflicts, build high self esteem and self