the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated. Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Question

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Answer 1

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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An airline is planning to open a satellite ticket desk in a new shopping plaza, staffed byone ticket agent. It is estimated that requests for tickets and information will average15 per hour, and requests will have a Poisson distribution. Service time is assumed to be exponentially distributed. Previous experience with similar satellite operations suggeststhat mean service time should average about three minutes per request. Determine each ofthe following:a. System utilizationb. Percentage of time the server (agent) will be idlec. The expected number of customers waiting to be servedd. The average time customers will spend in the systeme. The probability of zero customers in the system and the probability of four customersin the system

Answer 2

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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Answer 3

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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Answer 4

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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Answer 5

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 6

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Answer 7

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Answer 8

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

Answer 9

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

Answer 10

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 11

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 12

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Answer 13

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Answer 14

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Answer 15

Ch. B - Prob. 1P Ch. B - Prob. 2P Ch. B - Prob. 3P Ch. B - Prob. 4P Ch. B - Prob. 5P Ch. B - Prob. 6P Ch. B - Prob. 7P Ch. B - Prob. 8P Ch. B - Prob. 9P Ch. B - Prob. 10P

Solution Summary: The author explains how the average utilization, waiting time, and reducing the wait time by adding extra staff for a Cardiac Care Unit is to be calculated.

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