A campus deli serves 300 customers over its busy lunch period from 11:30 a.m. to 1:30 p.m. A quick count of the number of customers waiting in line and being served by the sandwich makers shows that an average of 10 customers are in process at any point in time. What is the average amount of time that a customer spends in process? Average amount of time minutes
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- . The School of Dentistry at Penn provides general dental care to residents of Philadelphiaon a walk-in basis. Upon arrival, customers first provide health-relevant informationsuch as personal health records and insurance provider to a receptionist who entersthe information into the computer system for the dentist to see. A dental assistant thentakes an X-ray of the patient. A dentist then performs the checkup and discusses anyissues with the patient. Depending on the day, patients might have to wait at any of theseresources. This concludes the process. Draw a process flow diagram of this process.The Judy Gray Income Tax Service is analyzing its customer service operations during the month prior to the April filing deadline. On the basis of past data it has been estimated that customers arrive according to a Poisson process at a rate of 5 customers per hour. The time for Judy to complete a customer interview averages 10 minutes. (Actual resturns are completed by part-time interns hired by Judy.) Based on this information, answer the following questions: If you went to Judy, how much time would you allow for getting your return done? On average, how much room should be allowed for the waiting area? If Judy stayed in the offce 12 hours per day, how many hourg on average, per day, would she be busy? What is the probability that Judy is idle?Taylor Swiftt works at a call center as an analyst. In her role, she is tasked with data administration and finding patterns in the data generated from all of the customer service interactions that take place. She has been asked to create a visualization of this data so that she can see at what time most service calls come in during the week. What would you recommend that Taylor develop so that her supervisor can see when calls are coming in, live? Choose the best answer from the options available. Group of answer choices A daily report An interactive dashboard A crystal ball A narrative
- How many years (t) can we expect to do business with a customer? Thetotal number of years is denoted by T.A campus deli serves 300 customers over its busy lunch period from 11:30 a.m. to 1:30p.m. A quick count of the number of customers waiting in line and being served by thesandwich makers shows that an average of 10 customers are in process at any point intime. What is the average amount of time that a customer spends in process?Consider the baggage check-in process of a small airline. Check-in data indicate thatfrom 9 a.m. to 10 a.m., 240 passengers checked in. Moreover, based on counting thenumber of passengers waiting in line, airport management found that the average number of passengers waiting for check-in was 30. How long did the average passenger haveto wait in line?
- Consider the order delivery system of Heartha Hardware and Construction Supplies:- Customers (whether by bulk or retail) would line up in a counter where sales representatives will entertain them. It would take about 15 minutes before a customer will be entertained due to the number of customers being served by the sales representative and only about 4 sales representatives are on duty every day.- The sales representative will take down the customer’s order in the order slip with corresponding prices. On some cases, she will ask the person in-charge in the warehouse if the items are available. She then forwards the order slip to the cashier.- The cashier would sum-up again manually the order slip from the sales representative to check the accuracy of the footing of the totals as well as the prices indicated. This would take about 10 minutes, depending on the bulk of the order being placed.- The official receipt will be printed and will be given to the…MGMT Hospital Inc is a private concern that recently opened its doors to the public in the suburbsamidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, onceinside, there is just the hustle and bustle of hospital staff going back and forth. A hospitalreadmission is when a patient who is discharged from the hospital, is re-admitted again within acertain period of time. Hospital readmission rates for certain conditions are now considered anindicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers forMedicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP)which aims to improve quality of care for patients and reduce health care spending by applyingpayment penalties to hospitals that have more than expected readmission rates for certain conditions.Although diabetes is not yet included in the penalty measures, the program is regularly adding newdisease conditions to the…[The following information applies to the questions displayed below.] The following are the car repair shop data: TETE Ticket No. Work Ticket No. Work Ticket No. Work 1 Lube & oil 11 Battery 21 Battery Tires 2 Lube & oil 12 Tires 22 3 Brakes 13 Brakes 23 Brakes 4 Lube & oil 14 Transmission 24 Transmission Lube & oil 15 Brakes 25 Brakes Tires 16 Battery 26 Lube & oil 7 Tires 17 Brakes 27 Lube & oil 8. Brakes 18 Tires 28 Lube & oil 9. Brakes 19 Tires 29 Tires 10 Lube & oil 20 Lube & oil 30 Lube & oil
- A Gantt chart is used to assist with the management of aircraft gates as it relates to aircraft scheduled operating time. What is another name used for Gantt chart?Management of Mittel Company would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time 0.7 days Wait time (from order to start of production) 16.9 days Process time 2.7 days Move time 1.0 days Queue time 4.3 days 1. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 2. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate calculations. Round your percentage answer to 1 decimal place.)Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 75 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, they the owners estimate they can serve on average about 100 customers per hour. Owners of the restaurant anticipates that, in one year their demand will double as long as they can provide good service to their customers. How much will they have to increase their service capacity to in order to stay out of the critical zone? (Roundup your answer to the next whole number.)