OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 9, Problem 3DQ

a)

Summary Introduction

To explain: Whether inspection by variables or attributes is appropriate for the given situation.

b)

Summary Introduction

To explain: Whether inspection by variables or attributes is appropriate for the given situation.

c)

Summary Introduction

To explain: Whether inspection by variables or attributes is appropriate for the given situation.

d)

Summary Introduction

To explain: Whether inspection by variables or attributes is appropriate for the given situation.

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For the following situations, comment on whether inspection by variables or by attributes might be more appropriate:a. Filling packaged food containers to the proper weight.b. Inspecting for defects in cloth.c. Inspecting appliances for surface imperfections.d. Determining the sugar content of candy bars.
4) Because a telephone customer service center has experienced several problems, it has begun to analyze the data from customer complaints. The first step was to construct the following table. Use this data to build a Pareto chart to help identify the "vital few" problems. Process Failure Total Failures Person not available Incorrect information given Phone line busy Long delay Phone tree confusing People unfriendly 12 39 20 17 DFocus e
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