Key Performance Indicator (KPI): Key performance Indicator is a metrics which helps in tracking the progress in executing the strategies which are chosen in an organization to achieve the objectives and goals. It is a measurable value which shows how the company is achieving their objectives. It is used in multiple levels in an organization which will evaluate their success in reaching their targets. KPI’s at the higher level concentrates on the overall performance of the enterprise and the KPI’s at the lower level will focus on the employee’s process and performance. It consists of metrics like direction, measure, target, timeframe.

Question

You have been asked to carry out use case modelling to identify the functional requirements for a new fitness watch targeted at swimmers, similar to those produced by Garmin or Polar. The target user is anyone from a recreational to a competitive swimmer, and both open water and swimming pool laps are to be catered for. The watch is to connect with an app that will provide a variety of additional features as well as those on the watch itself. Use the user goal technique to identify all the use cases that would be relevant to a swimmer who would be a potential user of the watch. Use your own experience, or that of a swimmer of your acquaintance, together with any research you need to do. (a) Present your list in a table giving the use case name and an informative brief description. (b) Draw a use case diagram representing the same information.

Answer 1

Question

Chapter 9, Problem 1TA

Program Plan Intro

Key Performance Indicator (KPI):

Key performance Indicator is a metrics which helps in tracking the progress in executing the strategies which are chosen in an organization to achieve the objectives and goals.

It is a measurable value which shows how the company is achieving their objectives.

It is used in multiple levels in an organization which will evaluate their success in reaching their targets.

KPI’s at the higher level concentrates on the overall performance of the enterprise and the KPI’s at the lower level will focus on the employee’s process and performance.

It consists of metrics like direction, measure, target, timeframe.

Explanation of Solution

Dashboard to improve the operations of the call center:

Proving necessary services to the customer

Company might be providing excellent product or service, but it should analyze whether it is proving efficient or necessary service to the customer. The service provided should be timely, simpler and personalized such that the customer gets immediate solutions to the problems.

Try to improve the quality of call center service

It is efficient to find solutions for the route cause rather than providing solutions for the general case. For example, if a problem arise in the product and if a customer asks for enquiry, the customer care should first notify the problems associated with the product rather than reviewing the problems associated with the service or policy...

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