Explanation of Solution
Processes:
Processes contain sequence of interconnected activities that produces result by converting inputs into outputs.
- Activity is a sub-part of a process.
- Activities in processes include getting inputs, manipulating and producing corresponding output, which are interrelated to one another.
- Activities can be done either by human or by computer systems.
Process quality:
Quality of the process is more important in order to make an organization a successful one.
Dimensions of process quality:
Process quality contains two important dimensions. They are:
- Process efficiency
- Process effectiveness
Process Efficiency:
The efficiency of the process can be determined by measuring the ratio of output process and input process. The higher the value, the more efficient the process is.
Example:
Booking flight tickets:
In flight ticket booking system, the option should be available to cancel the tickets or to change the destination place and so on, if the user wants to perform those operations. Then, it is said to be process efficiency.
Process effectiveness:
The effectiveness of the process can be determined by measuring how well a process attains the organizational strategy.
Example:
Booking flight tickets:
After cancellation of the tickets, the company should be able to transfer the amount to the user as soon as possible. If this happens then, the booking system is more effective. If the amount is transferred after a week then, the system is said to be ineffective.
Improve process quality by organizations:
An organization can improve the quality of the process by following any one strategy among in three ways. They are:
- By changing the process structure
- By changing the process resources
- By changing both the process structure and process resources.
By changing the process structure:
- The structure of the process can be altered by completely reorganizing the process.
Example:
In booking flights, the information about the person can be validated after checking the availability of seats for the entered flight name, and time and place...
Trending nowThis is a popular solution!
Chapter 7 Solutions
Using MIS (10th Edition)
- You and your team have been hired to perform a system investigation for a fast food restaurant that wants to implement new tools and processes to improve its customer service. Currently, the restaurant has a poor reputation for not correctly filling customers orders and for taking too long to do it. Perform a functional decomposition to define the scope and basic requirements of such a system. Brainstorm some ideas to improve the situation, and choose one to pursue based on its technical, economic, legal, operational, and schedule feasibility.arrow_forwardHow does the Wilson approach contribute to improving system performance and efficiency?arrow_forward1)What is retargeting? What are some strategies used to retarget website visitors? And how can this strategy be used to increase profits? 2)Businesses can often choose between an experienced business manager with project manager experience or an experienced information systems specialist to lead enterprise systems development and implementation (like ERP or SCM). Which one would you choose and why? 3) With some exceptions, complying with software accessibility standards is optional and voluntary on the part of the company selling the software. However, it costs a software company more resources in the added development to comply with these accessibility standards. The cost must be offset, or companies that comply with these standards will be at a competitive disadvantage. How can a software vendor use compliance with accessibility standards to increase its revenue?arrow_forward
- Information Technology Project ManagementComputer ScienceISBN:9781337101356Author:Kathy SchwalbePublisher:Cengage LearningFundamentals of Information SystemsComputer ScienceISBN:9781337097536Author:Ralph Stair, George ReynoldsPublisher:Cengage LearningPrinciples of Information Systems (MindTap Course...Computer ScienceISBN:9781285867168Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning
- Principles of Information Systems (MindTap Course...Computer ScienceISBN:9781305971776Author:Ralph Stair, George ReynoldsPublisher:Cengage LearningFundamentals of Information SystemsComputer ScienceISBN:9781305082168Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning