Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 7.1, Problem 6P
Summary Introduction

interpretation: service firm that describes five key types of variability given in the table.

concept introduction: a firm positioning itself in the services marketplace consider and evaluate these factors known as minimal opportunities for economies of scale, product substitution, and exit barriers. service firms to have an effective strategy they cannot be all things to all people, even if their employees are in theory, capable of such flexibility.

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