Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 2, Problem 3PA
Summary Introduction
To determine: The option that could be appropriate flow units for analyzing the operation of a gas station.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
For the purpose of process analysis, which of the following measures would beconsidered an appropriate flow unit for analyzing the operation of a coffee shop?Instructions: You may select more than one answer.a. Square footage of the storeb. Number of employees working each weekc. Number of hours the store is open each weekd. Number of customers served each week
Customers' level of satisfaction with a service derives from the perceived value of the service at the point in time of access.
Therefore customer satisfaction is not directly related to
Select one:
a. the timeliness of the service
b. their perception of the service performance
c. their expectations regarding service
d. the qualification of the service staff
Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most?
Select one:
a. The physical location of an operation
b. Bright lights in the banking hall
c. Large numbers of customers
d. Idle workers in the view of customers
оо
O O
O O O O
Which of the given options is not a tool used in total quality management?
a) Cause and effect model
b) Check sheet
c) C chart
d) Queuing model
Chapter 2 Solutions
Operations Management
Ch. 2 - From the perspective of process analysis, which of...Ch. 2 - Prob. 2CQCh. 2 - Prob. 3CQCh. 2 - It is election day and 1800 voters vote in their...Ch. 2 - Prob. 5CQCh. 2 - Prob. 6CQCh. 2 - Prob. 1PACh. 2 - For the purpose of process analysis, which of the...Ch. 2 - Prob. 3PACh. 2 - Prob. 4PA
Ch. 2 - Prob. 5PACh. 2 - Prob. 6PACh. 2 - TABLE 2.5 Time Stamps of 10 Customers Who Visited...Ch. 2 - Prob. 8PACh. 2 - Prob. 9PACh. 2 - Prob. 10PACh. 2 - Prob. 11PACh. 2 - Patients take a drug for severe acne for 6 months...Ch. 2 - Prob. 13PACh. 2 - A large-scale bakery is laying out a new...Ch. 2 - LaVilla is a village in the Italian Alps. Given...Ch. 2 - Prob. 16PACh. 2 - Prob. 17PA
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Which of the following is a typical characteristic a service process? Group of answer choices a Low customer contact b Perishable outputs c Tangible output d Low labor requirements e High levels of inventory f All of the abovearrow_forwardHow many years (t) can we expect to do business with a customer? Thetotal number of years is denoted by T.arrow_forwardConsider the order delivery system of Heartha Hardware and Construction Supplies:- Customers (whether by bulk or retail) would line up in a counter where sales representatives will entertain them. It would take about 15 minutes before a customer will be entertained due to the number of customers being served by the sales representative and only about 4 sales representatives are on duty every day.- The sales representative will take down the customer’s order in the order slip with corresponding prices. On some cases, she will ask the person in-charge in the warehouse if the items are available. She then forwards the order slip to the cashier.- The cashier would sum-up again manually the order slip from the sales representative to check the accuracy of the footing of the totals as well as the prices indicated. This would take about 10 minutes, depending on the bulk of the order being placed.- The official receipt will be printed and will be given to the…arrow_forward
- . For the purpose of process analysis, which of the following measures would beconsidered an appropriate flow unit for analyzing the main operation of a gas station?Instructions: You may select more than one answer.a. Sales dollarsb. Number of gasoline pumpsc. Number of employees working per dayd. Number of customers served per dayarrow_forwardThe manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.arrow_forwardDaily high temp in st louis for the last week were as follows: 93,92,94,95,88,95 (yesterday) a)The high temp for today using a 3-DAY moving average=[__] degrees (round your response to one decimal place)arrow_forward
- Fantasy Park has two service desks, one at each entrance of the park. Customers arrive at each service desk at an average of one every six minutes. The service rate at each service desk is four minutes per customer.arrow_forwardOwners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 75 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, they the owners estimate they can serve on average about 100 customers per hour. Owners of the restaurant anticipates that, in one year their demand will double as long as they can provide good service to their customers. How much will they have to increase their service capacity to in order to stay out of the critical zone? (Roundup your answer to the next whole number.)arrow_forwardAn airline is planning to open a satellite ticket desk in a new shopping plaza, staffed byone ticket agent. It is estimated that requests for tickets and information will average15 per hour, and requests will have a Poisson distribution. Service time is assumed to be exponentially distributed. Previous experience with similar satellite operations suggeststhat mean service time should average about three minutes per request. Determine each ofthe following:a. System utilizationb. Percentage of time the server (agent) will be idlec. The expected number of customers waiting to be servedd. The average time customers will spend in the systeme. The probability of zero customers in the system and the probability of four customersin the systemarrow_forward
- Mitsu and Prerak are researching a topic on use of virtual reality in promoting destination image. They want to float a questionnaire to several respondents to gain their perspective on the topic to be researched. As their supervisor, what are the steps involved in the design of a questionnaire that you will recommend to them. Highlight the characteristics of agood questionnaire to them, before they begin the process of collecting data. (Please do answer in maximum 400 words)arrow_forwardBased on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 9:45 a.m Note: Round your answer to 4 decimal places. Customer Time in Time out 1 9:04 9:32 2 9:06 9:36 3 9:06 9:30 4 9:06 9:12 5 9:07 9:25 6 9:10 9:15 7 9:15 9:23 8 9:18 9:45 9 9:22 9:27 10 9:26 9:39arrow_forwardConsider the baggage check-in process of a small airline. Check-in data indicate thatfrom 9 a.m. to 10 a.m., 240 passengers checked in. Moreover, based on counting thenumber of passengers waiting in line, airport management found that the average number of passengers waiting for check-in was 30. How long did the average passenger haveto wait in line?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.