EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 16, Problem 5DQ
Summary Introduction
Interpretation:The questions included in a customer satisfaction survey of a restaurant is to be related to the service quality dimensions and the usability of the survey results are to be explored in quality control and the relevant control charts are to be used.
Concept Introduction:
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Management of quality is the aspect of management that is concerned with achieving, maintaining and improving quality of products or services. All activities of an organization affect quality in some way or another. Hence, quality management should involve all aspects of management including planning, leading, organizing and controlling, and to recognize the quality function as an integral part of the overall management function.
A)Generate FIVE reasonable principles of quality function derive from the above thought.
B)Examine how quality improvement affects the healthcare system.
There are many Total Quality Management (TQM) tools and techniques that can help
organization to identify, to analysis and assess data that relevant to their business.
Provide ONE (1) TQM tool that is suitable to define the correlation between two
variables. Then, explain in detail the characteristics of the chosen tool.
b. Describe in detail the steps required in the construction of a Cause-and-Effect Diagram.
Explain the three categories of statistical quality control(SQC). How are they different, what different information dothey provide, and how can they be used together?
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- A defense contractor manufactures rifles for the military. The military has exacting quality standards that the con-tractor must meet. The military is very pleased with the quality of the products provided by the contractor andrarely has to return products or has reason for complaint.However, the contractor is experiencing extremely high quality-related costs. Speculate on the reasons for the con-tractor’s high quality-related costs.arrow_forwardWhat are the primary challenges that will be encountered during Quality Assurance and Quality Control activities? How should these restrictions be reduced?arrow_forward3. Describe the concept of the internal customer and its relevance from a quality perspective.arrow_forward
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