Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Question
Chapter 16, Problem 2CQ
Summary Introduction
To determine: The system that is likely to experience the bigger change in the average time in queue for the given situation.
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In an M/MA queueing system, the arrival rate is 3 customers per hour and the service rate is 5 customers per hour.
a. What is the utilization? (Round your answer to 3 decimal places.)
Utilization
b. What is the expected number of customers in the system (L)? (Round your answer to 3 decimal places.)
Expected number of customers
c. What is the expected waiting time in the system (W? (Express the waiting time in hours, round your answer to 3 decimal places.)
Expected waiting time
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