Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 16, Problem 14PA
Summary Introduction

To determine: The probability that one of its staff members is busy.

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In a queueing system, customers arrive once every 4 seconds (standard deviation = 4) and services take 2 seconds (standard deviation = 4.3). (Do not round intermediate calculations. Round your answer to three decimal places.) What is the average time a customer will spend in the queue (in seconds)? seconds
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