Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 13, Problem 14CQ
Summary Introduction

To identify: The system used by Company QB.

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The Kimmy J Social Beauty Company is struggling to meet its marketing objective despite the strong social media presence of its founder. To determine why the firm is failing to reach its performance targets, the company’s executives are conducting a cost analysis in the hopes of identifying ways to reduce costs so that they can lower prices and promote the greater value of their products. Which of the following is NOT a fixed cost that is easily lowered?  The Kimmy J Social Beauty Company is struggling to meet its marketing objective despite the strong social media presence of its founder. To determine why the firm is failing to reach its performance targets, the company’s executives are conducting a cost analysis in the hopes of identifying ways to reduce costs so that they can lower prices and promote the greater value of their products. Which of the following is NOT a fixed cost that is easily lowered?  A. Shipping costs B. Material costs C. Commissions D. Employees’…
“As soon as the customer places an Order, it is received by the Sales department and a Sales Order is created. The Sales Order is sent to the Finance Department to check if the customer has any outstanding balance for more than 60 days. The AR Clerk at the Finance Department checks and sends the results back to the Sales Department. If there is an outstanding balance for more than 60 days, the Sales Department puts the Order on hold and notifies the customer. Otherwise, the Order Entry Clerk creates an Order Confirmation and sends it to the customer. Simultaneously a Picking List is generated and sent to the Order Fulfilment Department who picks up the next set of process steps. The Order Fulfilment Department receives the Picking List and determines which Warehouse is closest to the Customer location. The Picking List is sent to that Warehouse location. There, the items from the Picking List are picked. An Invoice is generated and printed. The items are packed along with the printed…
The marketing manager of a large truck manufacturer was surprised to learn that the price lists generated by his department had little relation to the prices that were actually charged to customers. The company’s finance department often changed the prices to conform to profit goals before the prices reached the company’s sales force. The salespeople often gave customers discounts to increase their sales volume. The operations manager made price adjustments to accommodate delays in promised shipping times. a. Why is this situation undesirable for the company?
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