Chapter 12, Problem 9Q

Explanation of Solution

Working of trouble tickets report:

• Trouble tickets is a record of faulty information provided by available softaware packages.
• The software packages support the help desk staffs so they can type the report of trouble instantly into a computerized failure analysis program.
• They also automatically produce several statistical reports to track the occurrence of failures for each piece of hardware, circuit, or software package.
• There are four main reasons for trouble tickets: problem tracing, problem information, problem-solving procedure, and management reports...