MARKETING
MARKETING
7th Edition
ISBN: 9781260087710
Author: Grewal
Publisher: RENT MCG
Question
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Chapter 12, Problem 4MA
Summary Introduction

To discuss: The ways the companies generate new product ideas and identify which way involve the customer and the manner in which the company assesses the value of ideas that customers generate.

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How can companies use post-purchase behavior to inform their marketing and product development strategies, such as identifying customer needs and preferences or improving the user experience?
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) What are the outcomes of creating superior customer value? Why should companies pay attention to these outcomes?
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