Chapter 11, Problem 9HMP

Explanation of Solution

Problems created by doing business:

Learning the current business method of the Canadian Tire company, we can understand the following problems associated with it:

• Through just daily mailings and thick catalogues, there is a communication gap created between the company and its dealers.
• This in turn results in downgrade of the customer service.
• With a wide variety of products, an efficient inventory management cannot be setup for the requirements of the dealers.
• There is absence of real time data. Thereby affecting the decision-making process of product updates and related information.
• After a period, it can even lead to loss of market share and rising competitors.

Solutions through Knowledge Management System:

These challenges can be resolved with the effective implementation of Knowledge management system. The solutions offered are mentioned below:

• A knowledge management system will help in real time sharing of information between the company Canadian Tire, and its dealers...