Marketing
20th Edition
ISBN: 9780357033791
Author: Pride, William M
Publisher: South Western Educational Publishing
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Chapter 1, Problem 9DRQ
Summary Introduction
To discuss: The customer relationship and the reason that it is significant to “manage” this relationship.
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What is Customer Relationship Management (CRM), and why is it important for businesses?
What is customer relationship management? Why is it soimportant to “manage” this relationship?
What is the importance of managing customer relationships?
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