A local hospital declares that it is committed to provide care to patients arriving at the emergency unit in less than 15 minutes and that it will never turn away patients who need to be hospitalized for further medical care. What implications does this commitment have for strategic operations management decisions (i.e., decisions relating to capacity and workforce)?
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- A small language school has a class offering capacity of 80 students per day. Its effective capacity, however, is 64 students per day, and its actual output is 62 students per day. The operational manager would like to increase the number of students per day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing? Explain your reasoning.A small language school has a class offering capacity of 80 students per day. Its effective capacity, however, is 64 students per day, and its actual output is 62 students per day. The operational manager would like to increase the number of students per day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing? Explain your reasoning.arrow_forwardGeorge has recently joined XYZ Corporation as its vice-president of operations. Within a month of his joining, he started making operational changes in the production process of the department. The lower level workers find it extremely difficult to deal with George’s new ideas and way of thinking. Identify the problem in this case and suggest certain measures to overcome this problem.arrow_forwardWhich important process strategy decisions have been made and what effect do they have on operations?arrow_forward
- Identify where performance gaps exist in your operations process by employing the Gap Model. How to improve the demand forecasting of the prepared foods department of a supermarket company?During the last few years, ABC has been having issues with the “prepared foods” department, which has X in total people as headcount (X operators and one supervisor). They are distributed to cover the X shift the store has per day. There are two sub-departments, prepared meals and prepared soups & salads. Each one could be sold in two presentations, packaged or self-serve buffet-like. Likewise, every meal prepared and packaged by the operators in the store only has an average of X of useful life and must be thrown away a day before its expiration. Among the issues in the department, five affect the performance of the store and category. The lack of production planning: the preparation of every meal is not based on sales, demand, days of the week, weekends, or seasonal campaigns. Instead, it is…arrow_forward. Which of the following questions is NOT related to operations management?a. When will the demand be fulfilled?b. How much will the CEO be paid?c. Who are the customers?d. How efficiently are the products or services delivered?e. Where will the demand be fulfilled?f. What is the product or service?arrow_forwardDiscuss the concept of sensitivity analysis in system modeling. Why is sensitivity analysis important, and how is it performed?arrow_forward
- Partial Operational and Financial Productivity Software Solution (SOS) helps subscriberssolve software problems. All transactions are made over the telephone. For the year 2018, 10 engineers, most of whom are recent graduates, handled 100,000 calls. The average yearly salary for software engineers was $45,000. Starting in 2019, the firm retained and hired only software engineerswith at least 2 years of experience. SOS raised the engineers’ salary to $60,000 per year. In 2019,eight engineers handled 108,000 calls.Required Carry all computations to 4 digits after the decimal point.1. Calculate the partial operational productivity ratio for both years.2. Calculate the partial financial productivity ratio for both years.arrow_forwardCreate a business scenario/description. 2) Based on the business description created, construct an Order Processing flow chart that is appropriate for the business.arrow_forwardCapacity PlanningCapacity decisions are crucial decisions that Operations Managers have to make. In fact, these decisions candetermine the level of success or failure of organisations. Discuss. (1000 words maximum)arrow_forward
- To what ends should the available resources be put, in order to fulfill customer demands?arrow_forwardwhich one the following is typically considered a business continuity task? a. business impact assessment b. alternate facility selection c. activation of cold sites d. restoration of data from backuparrow_forwardDuncan’s Pizzas is a chain of pizza stores. Pizzas are made fresh in-store, and then delivered to customers by a fleet of drivers. The senior management team has identified the strategic priorities for the business as on-time delivery and product quality. For each of the strategic priorities, suggest three performance measures.arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,