Bundle: Management, Loose-Leaf Version, 13th + MindTap Management, 1 term (6 months) Printed Access Card
Bundle: Management, Loose-Leaf Version, 13th + MindTap Management, 1 term (6 months) Printed Access Card
13th Edition
ISBN: 9781337502160
Author: Richard L. Daft
Publisher: Cengage Learning
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Chapter 1, Problem 3DQ
Summary Introduction

To determine:

Importance of social media for the managers and the impact business has if social media is not used by the manager.

Introduction:

Social media refers to the application and websites that allow the user to make their profile and participate in social networking or share content over the same.

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as a manager, how should the company leverage Twitter or other social media? what is effective and what should be cautionary?
Jeff Immelt, CEO of GE, tweeted for the first time in September 2012, prompting this response:" @JeffImmelt how come my grandfather got on twitter before you?" Do you think managers should use Twitter and other social media? Čan you be an effective manager today without using new media? Why?
These are Seegers 10 crisis communication practices Process approaches and policy development; Pre-event planning; Partnership with the public; Listen to the public’s concerns and understand the audience; Honesty, candor, and openness; Collaborate and coordinate with credible sources; Meet the needs of the media and remain accessible; Communicate with compassion, concern and empathy; Accept uncertainty and ambiguity; and Messages of self-efficacy. Are Seeger's 10 best crisis communication practices relevant tohealthcare or are some of them irrelevant? Why or why not? Is there an11th practice that you would add, if so, what would it be?
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