You work for a cell phone company that is experiencing an outage in a specific area of town. A customer calls in to complain. She has a sick mother and needs her phone to work so that she can contact emergency services. When you ask her what solution she is looking for, she replies that she needs her phone to work right now and she wants your company to pay for her service for the next year.          How would you express empathy with this customer?       While the scenario appears unsolvable, what alternatives could you offer to help this difficult to please customer?        What would you do if the customer demands to speak to the CEO of your company?

CRM systems help businesses achieve which of the following business objectives? Automated accounting processes Enhanced customer intimacy Enhanced supplier intimacy Faster time to market with new products and services

Will the lottery die out? why / why not ? Explain your answers with examples from the text.

Search the Internet for a company that supplies Customer Relationship Management (CRM) systems for mid-size and large companies. Learn all you can about the company’s CRM product/s. Take a look at its competitors as well. Armed with the product knowledge and competitor analysis you have gained, compose a sales letter (as an email) to a mid-size company in need of CRM software. You’re free to make up details about the customer’s problem/s so that you can show the benefits and value proposition of your solution. Your letter should follow proper email format, including being single spaced, and be no more than one page in length. Once you have posted your sales letter, read the letters of your peers and respond to 3 letters. Pretend that you are the customer and respond as you would if you were to receive such a sales letter.

Service efforts and accomplishments reporting is now required by the GASB for governme O True O False

Which of the following is a retail selling expense for an aromatherapy shop like Sage? OElectricity. Mall rent. O Interest payment on a start-up loan. Office supplies. Salaries paid to its sales staff

Do customers ask different types of questions with regard to products (warranties, guarantees, etc.) when they have construction done, or are these questions more similar to the questions consumers ask when purchasing expensive consumer goods (cars, computers, etc.)?

How does the exponential smoothingtechnique forecast sales?

Review the seven Ps of services marketing. How would they change your strategy in the simulation? How do the challenges of executing the additional Ps of services marketing relate to your previous, current, or potential work experiences based on industry? Provide specific examples.

Health plans look at capitation as a good way to control medical cost A. True B. False