You have determined that the first thing that you should do as the leader of this newly minted team is to build a cohesive team.  As the team leader, what action would you take first in setting expectations with your team? What are common process roles when considering high-performance teams?

It’s been 6 months since Kolab was hired to lead a large, nonprofit organization called, International Education Center (IEC), which provides international education and information to the citizens of a Midwestern state. The organization provides opportunities for individuals to learn about different cultures and to gain an understanding about their role as citizens of the world. It does this by connecting the people of the state with visitors from all over the world in order to meet and learn from one another. Prior to the job at the IEC, Kolab directed national programming and services for the Office of Refugee Resettlement (ORR) in Washington, D.C. Before her job at the ORR, she worked for an international relief agency and traveled extensively throughout Southeast Asia and Africa, working in the organization’s field offices, managing its daily operations. Kolab, born in Cambodia, fled with her parents to the United States as refugees during the regime of Pol Pot and the Khmer Rouge…

It’s been 6 months since Kolab was hired to lead a large, nonprofit organization called, International Education Center (IEC), which provides international education and information to the citizens of a Midwestern state. The organization provides opportunities for individuals to learn about different cultures and to gain an understanding about their role as citizens of the world. It does this by connecting the people of the state with visitors from all over the world in order to meet and learn from one another. Prior to the job at the IEC, Kolab directed national programming and services for the Office of Refugee Resettlement (ORR) in Washington, D.C. Before her job at the ORR, she worked for an international relief agency and traveled extensively throughout Southeast Asia and Africa, working in the organization’s field offices, managing its daily operations. Kolab, born in Cambodia, fled with her parents to the United States as refugees during the regime of Pol Pot and the Khmer Rouge…

As a consultant for Dakota press, you Recall the following notes of the tour and initial meetings with staff revealed: Multiple generations of workers team-up on projects. There seems to be a significant amount of tension amongst the staff. You saw staff members exchanging harsh words and appearing angry. The company has survived due to multiple mergers and consolidations.  However, you remain uncertain how the diverse workforces were integrated. Also, although you didn’t write it down in your memos, you saw bickering!  To your surprise, you found managers and department leaders arguing on three separate occasions. In your continuing role as a consultant, you decide to meet with non-managerial staff to discuss performance and perceptions.  As expected, your earlier memos are confirmed; the discussion mentioned unrealistic and consistently missed goals.  (And, obviously, this doesn’t settle well with the staff.)  As you listen, you sense low morale, stress, and a desire for people to…