You are the HR consultant for Company ABC. Bob Simpson, their Director of Training, approached you and asked you to create a training plan for their Customer Service Representatives. As most of them are fresh out of high school/college, they lack clear communications skills, the ability to handle surprises, and persuasion skills when they interact with clients on the phone and in person. Your job is to create a training plan by incorporating what you learned in Chapter 1 - 4. Ensure you include the following in your plan: Training Objective Training Content Training Methods You will also be marked on grammar and format. Please pay attention to the general directions section and ensure you adhere to these guidelines. Write Training Objective Need to include 4 key elements of the desired outcome: who, what, where and when, how. It should also be concise for the student to receive full marks. Training Content Elaborate on the training content (i.e. explain, provide examples, and explain why they have selected the training content). To receive full marks, the training content must be a good reflection of the training methods. Training Methods Elaborate on the training methods (i.e. explain, provide examples, and explain why they have selected the training methods). Need to provide at least 4 training methods in order to receive full marks. Incorporate active practice and conditions of practice into the training program. Elaborate by providing examples and provide rationale for their selection.

Effective interviewing is not something that you can learn from just reading about it. You must first do some interviewing, preferably a lot of it, because interviewing skills improve only with experience. To get an idea of what interviewing is like, try the following with your group. Organize yourselves into pairs. Write down a series of questions you can use to find out about a job your partner now has or once held. You decide what questions to use, but at a minimum, you must find out the following: the job’s title; the job’s responsibilities; who your partner reported to; who reported to your partner, if anyone did; and what information your partner used to do his or her job.

Please explain and elaborate the topics below (every bullet), please add example for me to understand it more. Career development is the support an organization provides to employee professional growth, especially to employees' movement to a new position or project within the organization. This support often includes coaching, mentoring, skills development, networking and career pathing. Career development is often facilitated by HR functions (such as learning and development, talent management or recruiting) and by HR business partners or managers in the organization. Career development is often facilitated by HR functions (such as learning and development, talent management or recruiting) and by HR business partners or managers in the organization. Career development is the progression of short-term steps taken to achieve long-term professional goals Career development is the process of choosing a career, improving your skills, experience and education to achieve career objectives:…

You just had the interview. The company is continuing their process. What is YOUR next step? Write and send thank you letters inform them of your salary requirements Send the cover letter O call and schedule onboarding