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- Explain the differences between product and service qualityDiscuss the different dimensions of service quality? How do the five dimensions of service quality play a role in customer satisfaction?Discuss the role of service quality in customer satisfaction and loyalty. What strategies can businesses employ to improve and measure service quality?
- Describe Overview of Service DesignExplain ways to measure customer satisfaction Explain what is meant by customer expectations, provide practical examples Discuss the factors involved in service quality and its impact on the businessHow can organizations ensure service discoverability and accessibility within a service-oriented ecosystem?