Q: Define when a company builds service activities into its product offerings.
A: A company builds service activities into its product offerings when the nature of the product is…
Q: List the characteristics that Retail customized services have
A: Lean management is where with small incremental improvements, the efficiency and quality of…
Q: Though goods and services are both types of products, they present different marketing challenges.…
A: Marketing aims at creating awareness about a firm's offerings which can be products or services, or…
Q: Select a product from one company. Which dimension of service quality is most important, and why?
A: Time Responsiveness Consistence Convenience Courtesy Expectations Reliability Tangibles Assurance
Q: What is De Mar’s product? Identify the tangible parts of this product and its service components.
A: De Mar's product is plumbing, heating and air conditioning company. The tangible parts of this…
Q: identify the four characteristics that affect the marketing of services and the additional marketing…
A: The service business is one in which the value of the buyer's contribution is ascertained more than…
Q: In marketing of services, managers must be conversant with the characteristicsof services that…
A: These days, businesses are going global. There are a number of sole proprietors, partners, and…
Q: Calculate expected value of the choice of alternative and advise the management.
A: The payoff for something like a strategy has been the total of the payoffs with each result…
Q: Example of service objective
A: Customer service should be provided to the customers before, during and after they buy the product…
Q: Discuss the different dimensions of service quality?
A: “Since you have asked multiple question, we will solve the first question for you. If you a want any…
Q: List and discuss the six steps in developing a customer services strategy
A: Customers are an individual who purchases the product and consumes the product to satisfies their…
Q: Define service marketing
A: Marketing: It means the process of creating products or services, communicating about the products…
Q: Describe the goods–services continuum.
A: Marketers can see the relative goods/services composition of total products using the goods and…
Q: explain the differences between customer satisfaction and service quality.
A: Customer satisfaction determines how happy customers are with a company's products, services, and…
Q: Companies must consider four special service characteristics when designing service marketing…
A: Today, the service sector has emerged as the most dominant form of gaining profits and running the…
Q: Explain the term customer service centric
A: In economics, a service is a transaction where there is no movement of physical goods from the…
Q: relationship between the services process, quality, and cost.
A: Service is the transaction in which the seller provides the activities to the buyer with no exchange…
Q: Discuss the differences between services and goods
A: Services can be described as an activity which is performed by a person or a party over another…
Q: Develop a customer contact audit to identify service advantages.
A: It is a feedback collection mechanism at a timely interval period adopted by the firm in order to…
Q: Describe customer interaction in service processes
A: Customer interaction refers to the process of communication between firm and client or customer.…
Q: Define the following terms. Tourism Product Actual Demand Customer Value
A: Marketing has become a vast sector. There are a number of offerings that an organization is giving…
Q: Describe the goods–service continuum?
A: products are generally tangible whereas services are intangible service design focuses more on…
Q: Business Offer [Give a brief description of your goods and service offered] [Purpose of goods and…
A: Brief description of the goods and service offered. We want to produce and sell high quality premium…
Q: Define and explain pre-service, point of service and after service (Value Chain). How can do these…
A: Value chain involves streamlining the entire process of value delivery so as to make it effective.
Q: Describe three (3) benefits and two (2) disadvantages associated with contract for services?
A: The following are the benefits with contract for services: Contract for services increases the…
Q: Which of the seven elements of the service marketing mix are most important in the LA Galaxy…
A: A marketing mix is a combination of elements that a business can manage to guide customers to buy…
Q: explain service marketing event and give an example
A: Service marketing events are those types of events in which a company delivers services instead of…
Q: State what is meant by the term service сарacity ?
A: Operation management, or OM for short, is nothing more than the oversight and regulation of business…
Q: Explain the difference between a good and service.
A: Good refers to the offering made by an organization which have a physical existence. Goods are the…
Q: In terms of services marketing, why is it important for customers to see Mike Boyle working out and…
A: Efforts required to promote services by the providers to the consumers is known as services…
Q: There are unique characteristics that distinguish services from products. Identify and define these…
A: A service is any benefit provided by one party to another that is essentially tangible and does not…
Explain the differences between product and service quality
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