
Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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Explain Christopher Lovelock’s five services classification techniques. Give suitable Indian examples (some examples you experienced in real-time) to support your answers
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- A distributor for Celanese Chemical Company stores large quantities of chemicals, blends these chemicals to satisfy the requests of customers, and delivers the blends to a customer’s warehouse within 24 hours of receiving an order. What utili- ties does this distributor provide?arrow_forwardA distributor for Celanese Chemical Company stores large quantities of chemicals, blends these chemicals to satisfy the requests of customers, and delivers the blends to a customer’s warehouse within 24 hours of receiving an order. What utilities does this distributor provide?arrow_forwardWhat are the different options for service delivery? For each of the options what factors do service firms need to consider when using that option? services marketingarrow_forward
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