This is your first week in your new job at Safety Zone, a leading producer of IT modeling
software. Your prior experience with a smaller competitor gave you an edge in landing the
job, and you are excited about joining a larger company in the same field.
So far, all is going well and you are getting used to the new routine. However, you are
concerned about one issue. In your initial meeting with the IT manager, she seemed very
interested in the details of your prior position, and some of her questions made you a little
uncomfortable. She did not actually ask you to reveal any proprietary information, but
she made it clear that Safety Zone likes to know as much as possible about its
competitors.
Thinking about it some more, you try to draw a line between information that is OK
to discuss, and topics such as software specifics or strategy that should be considered
private. This is the first time you have ever been in a situation like this. How will you
handle
it?
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- For its next chapter, the company plans to go deeper into AI and bot assistance through predictive customer engagement. Emmanuel said: “This will help us tap into real data sources to quickly and efficiently expand our support operations, while keeping an eye on future growth opportunities.” With reference to this statement from the case study, outline and explain how CRM metrics can help Multichoice achieve this.arrow_forwardBe the Manager ull Y ou have been asked by your company's CEO to find a and running as quickly as possible and incorporate all the latest advances in website software technology. way to improve the performance of its teams of web design and web hosting specialists and programmers. Each Questions team works on a different aspect of website production; although each is responsible for the quality of its own perfor- mance, its performance also depends on how well the other teams perform. Your task is to create a control system that will help to increase the performance of each team sepa- 1. What kind of output controls will best facilitate positive interactions both within the teams and among the teams? 2. What kind of behavior controls will best facilitate rately and facilitate cooperation among the teams. This is necessary because the various projects are interlinked and affect one another, just as the different parts of a car must positive interactions both within the teams and among…arrow_forwardIndicate whether the following statement is true or false, then support your view. Paying managers a bonus for beating their budget is a great idea that will help the organization achieve its goals and objectives.arrow_forward
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