the statement is correct and FALSE if the statement does not fit the description. of paper, write TRUE if 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers.
the statement is correct and FALSE if the statement does not fit the description. of paper, write TRUE if 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers.
Chapter1: An Overview Of Strategic Marketing
Section1.2: Dollar Shave Club: The Company For Men
Problem 2C
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the statement is correct and FALSE if the statement does not fit the description.
of paper, write TRUE if
1. A customer is a person or organization that transacts with a
business person or business organization to buy goods or services for monetary or
other valuable considerations.
2. Customer Relationship Management can take on many
forms-salespersons assistance, product delivery, technical advice, help desks, or
other means.
3. Companies can best manage customer service quality by
establishing service objectives with specific and measurable targets.
4. Customer service is a process of managing an organization's
interactions with current and future customers.
5. By Knowing the value or worth of its customers, a company
can focus its resources in attracting and keeping the "right" type of customers.
6. The customers are the lifeblood of any business.
7. The business is the one responsible for sealing the deal with
customer.
8. A customer's lifetime value can be based upon the potential
value and profitability of his/her relationship with the company.
9. Organizations must constantly bear in mind that it is better
exceed customer service expectations than to simply fulfil or underachieve them.10. In order to ensure the consistency of customer service
quality, organizations conduct rigid customer service training and assess seldom how
well services are delivered. ko
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