Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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The Role of Personal Selling and Sales Promotion in the Promotion Mix
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INTRODUCTION: Do you listen to the HP salesperson describing the company’s servers? Personal selling persuades customers to purchase products. Do you try buy-one-get-one-free sales? Do you visit social deal sites like Groupon? Sales promotion encourages product trial and purchase.
Question Content Area
INSTRUCTIONS: You will agree with some of these statements and disagree with others. You may find it hard to make a decision, but you should go ahead and make a choice. Record your answers next to the statement according to the following scale: Strongly Disagree (1), Disagree (2), Agree (3), or Strongly Agree (4).
Strongly Disagree | Disagree | Agree | Strongly Agree | Question |
---|---|---|---|---|
1. The sales force is directly responsible for generating the organization’s sales revenue. | ||||
2. Sales objectives should be stated in precise, measurable terms and specify the time period and geographic areas involved. | ||||
3. Top management needs extensive feedback from the sales force to better understand customers. | ||||
4. Personal selling gives marketers the greatest freedom to adjust a message to satisfy customers’ information needs. | ||||
5. Personal selling is the least effective way to form relationships with customers. | ||||
6. Personal selling is the least expensive element in the promotion mix. | ||||
7. Customer information sharing through social media is impacting the nature of personal selling. | ||||
8. Personal selling is shifting from selling a specific product to building long-term relationships with customers. | ||||
9. Marketers often use sales promotion to facilitate personal selling, advertising, or both. | ||||
10. Marketers use sales promotion to identify and attract new customers, introduce new products, and increase reseller inventories. | ||||
11. Consumer sales promotion methods encourage consumers to patronize specific stores or try a particular product. | ||||
12. Sales promotion methods refer to coupons and samples only. | ||||
13. Manufacturers use trade sales promotion tools to motivate customers. | ||||
14. Sales promotion can increase sales by providing extra purchasing incentives. | ||||
15. When deciding on a sales promotion method, marketers consider the characteristics of the product and the target market. | ||||
16. The use of sales promotion has decreased dramatically over the past 30 years. | ||||
17. Competition from online retailers including Amazon has pushed retailers to use more sales promotion incentives. |
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- State Farm agents asking questions and listening carefully to what the customer is saying typically takes place during which step in the personal selling process? Presentation Pre-Approach Gaining Commitment Social Branding Prospectingarrow_forwardNicholas Anderson, a marketing specialist for a manufacturer of microwaves, is looking for ways to reach potential customers who typically avoid advertisements. Which of the following would be the most economical and effective promotional tool for Nicholas to use?arrow_forwardBrenda wants her firm’s marketing communications to be more carefully targeted in order to increase customers’ receptivity to the firm’s marketing messages. To achieve this goal, Brenda will likely turn to A) sales promotions. B) C) public relations. D) price reductions. E) direct marketing.arrow_forward
- Sales promotions should not be the singular tool for a promotional campaign because Group of answer choices all sales promotions have legal time limit restrictions to prevent unfair trade practices. gains from sales promotion are often temporary and sales drop off when it ends. sales promotions are too costly and soon become a financial liability. sales promotions are traditionally handled by outside firms and not the manufacturer, which often results in a significant loss of profit. consumers obtain an inflated impression of a product’s actual value or worth.arrow_forwardAdvertising agenciesarrow_forwardIdentify the concept, which states that consumers will not buy enough of the products unless it undertakes a large scale of selling and promotional effort. a. Selling b. Production c. Marketing d. All the optionsarrow_forward
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