son Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.. What steps could you take to deal w

son Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.. What steps could you take to deal w

Intro To Health Care

4th Edition

ISBN:9781337338295

Author:Mitchell

Publisher:Mitchell

Chapter16: The Communication Process

Section: Chapter Questions

Problem 2AE

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Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, does not pass on messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office. What steps could you take to deal with this issue?
Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office. What steps could you take to deal with this issue?
As given Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office. What steps could you take to deal with this issue?.
You are working as health assistants at a local hospital. You work closely with one of the nursing staff there. She is always in a hurry and asks you to take a lot of risks when working with patients, such as not wearing gloves and handling used needles very carelessly. Whenever you make suggestions or question her judgment, she brushes you both off and says you do not know anything. You are only teenagers. Who should you talk to about this situation? Are there any laws that would protect you in this situation? List at least three options for handling this situation?
You are working as a licensed practical nurse in a small urgent care center. You love the work. The physicians are excellent, and you have the opportunity to work with a variety of patients. You have become good friends with your coworkers and enjoy an especially close relationship with the administrative medical assistant, Amy. One day you observe Amy removing medication from the drug cabinet. You find this to be unusual because the administrative staff do not normally work with medications. While performing a routine inventory check later that day, you discover a shortage of a drug that is classified as a controlled substance. Explain what you would do in this situation.
Why is it sometimes difficult to tell the difference between a doctor respecting a patient’s autonomy and a doctor acting paternalistically?
Why is it sometimes difficult to tell the difference between a doctor respecting patient autonomy and a doctor acting paternalistically?
If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient angrily complains that the nursing staff never comes when he presses the call bell. The charge nurse tells him “This is a very busy floor. The nurses will come in as soon as they can – patients with emergencies are more important and need to be seen first.”
Mr. Harry is a new resident . He was admitted to the center last month after his wife died. He could not care for himself at home. Mr. Harry is withdrawn and angry toward the staff. He is impatient and agitated when his needs are not met right away. He does not sleep well and does not want the lights turned off in his room. Explain possible reasons for his behaviors. How can you provide quality care?
why should we encourage nurses to be careful in administering medications?
If you find your co-worker sharing patients' information also by taking photos of the patients and post them on social media. How do you approach your co-worker?
Why is it important when a new client arrives at a care setting, or you go to see a new client, that you take time to discuss their rights?