QUESTIONS: la. Define and fully explain the term 'organisational conflict' 1b. With the use of examples, clearly illustrate the difference between the positional and 'interest' based approaches to addressing conflict. (.*--* 1c. 1d. Identify and explain how any 4 (four) issues from the case may be considered a source of conflict for the parties involved. Justify any 2 (two) possible approaches you would advise the Customer Services Supervisor Jenna to take in an effort to settle the conflict situation for the best result.
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