preparing for an exam.

24. The Left and Right Hand chart which shows the movements of the left and the right hand is also called Operator Process Chart Operations Process Chart Clerical Process Chart O Worker Process Chart

Describe a situation where it would be useful to use data validation in a table.

what are the classic four techniques to measure a firm

Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.

Virginia College promotes a wide variety of executive training courses for firms in the Arlington, Virginia, region. Director Wendy Tate believes that individually typed letters add a personal touch to marketing. To prepare letters for mailing, she conducts a time study of her secretaries. On the basis of the observations shown in the following table, she wishes to develop a time standard for the whole job. Performance Observation (minutes per cycle) Element Rating 1 2 3 4 6 Typing letter Typing envelope Stuffing envelope 85% 2.5 3.5 2.8 2.1 2.6 3.3 100 % 0.8 0.8 0.6 0.8 3.1* 0.7 95% 0.4 0.5 1.9* 0.3 0.6 0.5 Sealing, sorting 125% 1.0 2.9^ 0.9 1.0 4.4^ 0.9 * Disregard-secretary stopped to answer the phone * Disregard-interruption by supervisor The college uses a total allowance factor of 12%. Tate decides to delete all unusual observations from the time study. The standard time for this process = minutes (round your response to two decimal places).

Compare stopwatch time study and work sampling.

Which of the many features of the KIS should we become most proficient in?

b) Discuss, with justification and observation, whether the process is in control or not.