Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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Describe a situation where it would be useful to use data validation in a table.
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- Calculate the Mean Squared Error for the following data: Actual 90 85 96 99 Forecast 91.3 87.6 93.2 98.6 (Keep two decimal places in your answer)arrow_forwardUse and interpret control charts.arrow_forward3- Wellplace Insurance Company processes insurance policy applications in batches of 50. One day, they had 10 batches to process and, after inspection, it was found that four batches had nonconforming policies. One batch had 3 nonconformances, another had 5, another had 2, and another had 1 nonconformance. What were (a) the proportion nonconforming for each batch, (b) the nonconformances per unit (NPU), in total for the 10 batches, and (c) the total throughput yield (TY) for the 10 batches? 4- Boardwalk Electronics manufactures 300,000 circuit boards per month. A random sample of 3,000 boards is inspected every week for five characteristics. During a recent week, three defects were found for one characteristic, and two defects each were found for the other four characteristics. If these inspections produced defect counts that were representative of the population, what are the dpmo’s for the individual characteristics and what is the overall dpmo for the boards?arrow_forward
- Six characteristics characterize the quality of data.arrow_forwardHow can I match the term with its definarrow_forward"The table below is data on telephone usage time by operators to serve customer requests that will be used to explain the use of Xbar and R-chart". Question: a. Create UCL and LCL with Limit Control Factor A2b. Create UCL and LCL with Limit Control Factor D3 and D4arrow_forward
- what are gannt charts best used forarrow_forwardResistors for electronic circults are manufactured on a high-speed automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. Use Exhibit 10.13. To set up the machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in each sample. The complete list of samples and their measured values are as follows: Use three-sigma control limits. SAMPLE NUMBER LA3A669 ELE 1 2 4 5 7 8 10 11 12 13 14 15 1 2 3 4 5 6 7 8 9 10 11 READINGS (IN OHMS) 985 1,009 1,003 1,015 1,009 1,019 1,005 1,010 995 990 1,015 1,020 1,013 Sample Number 12 13 14 15 991 996 994 1,001 989 992 986 989 1,001 1,006 1,005 992 1,006 996 997 1,019 991 981 989 999 993 988 1,013 1,002 1,005 1,007 1,006 996 991 994 982 996 a. Calculate the mean and range for the above samples. (Round "Mean" to 2 decimal places and "Range" to the nearest whole number.) Mean 986 994 1,008 998 993 1,005 1,020 996 1,007 979 989 1,011 1,003 984 992 Rangearrow_forwardCase Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.arrow_forward
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