Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.

How can I pick 6 quality standards or measures used in the healthcare industry? Filling out this form Quality Standards Table Quality Standard Number Quality-Reporting Standard Source Description of the Standard How the Standard Drives Quality Improvement in Health Care 1         2         3         4         5         6

Explain the term data analysis and give Two real life examples of using it .

Describe the components of the three characteristics of quality healthcare data (accuracy, consistency, and relevancy).

To set P Chart from raw data, which one of the following must be knowr Select one: a. Average of the sample means O b. Population size O c. The value of D3 and D4 d. Sample size e. The value of A2

ces Inter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion of residential moves that result in written complaints due to late delivery, lost items, or damaged items. A sample of 50 moves is selected for each of the last 12 months. The number of written complaints in each sample is 8, 7, 4, 8, 2, 7, 11, 6, 7, 6, 8, and 12. Click here for the Excel Data File a. Insert the mean proportion defective, UCL, and LCL (Leave no cells blank - be certain to enter "0" wherever required. Round your intermediate calculations and final answers to 2 decimal places.) Mean proportion defective UCL LCL c. Does it appear that the number of complaints is out of control for any of the months? Yes ONO

Mary Beth Marrs, the manager of an apartmentcomplex, feels overwhelmed by the number of complaints sheis receiving. Below is the check sheet she has kept for the past12 weeks. Develop a Pareto chart using this information. Whatrecommendations would you make?

List the steps of problem solving.

What is Hospital Laundry's process capability index?   Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.

The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs".   a) Comment on this definition - is there anything you would add or change to improve it?   b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).