Malkan Inn is a chain of hotels in the UK. It is the largest hotel brand in the UK, having around 650 hotels. They launched a mobile app in January 2020 to make bookings online. Through this mobile app, Malkan Inn could generate over £1m in revenue in just three months of launching the app. Since then, the app has achieved more than two million downloads. Around 77% of the total bookings are made through the mobile app. Malkan Inn was able to achieve such significant revenues. The magic behind the success of the Malkan Inn mobile app was mobile data analytics provided by Fable, a mobile innovation agency. Explain the different types of information that Fable can help them achieve using mobile analytics. (please answer in maximum 400 words)

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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Malkan Inn is a chain of hotels in the UK. It is the largest hotel brand in the UK, having around 650 hotels. They launched a mobile app in January 2020 to make bookings online. Through this mobile app, Malkan Inn could generate over £1m in revenue in just three months of launching the app. Since then, the app has achieved more than two million downloads. Around 77% of the total bookings are made through the mobile app. Malkan Inn was able to achieve such significant revenues. The magic behind the success of the Malkan Inn mobile app was mobile data analytics provided by Fable, a mobile innovation agency. Explain the different types of information that Fable can help them achieve using mobile analytics.

(please answer in maximum 400 words)

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