Leadership was one the characteristics of TQM’s sustainable performance. Leadership is critical in providing guidance and direction for the entire organisation in adopting and implementing any quality improvement programme. Discuss briefly the appropriate leadership style for achieving the required quality management process in the organisation.

Leadership was one the characteristics of TQM’s sustainable performance. Leadership is critical in providing guidance and direction for the entire organisation in adopting and implementing any quality improvement programme. Discuss briefly the appropriate leadership style for achieving the required quality management process in the organisation.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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