Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Question
1. The leader in the quality movement who recommended that organizations "eliminate numerical
quotas for the work force and numerical goals for management.":
A. Juran
B. Ishikaw
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
2. The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
3. The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
TOTAL QUALITY MANAGEMENT-MBA
EXAMINER:GAT
Transcribed Image Text:1) You have successfully concluded a tender process and the appropriate approvals secured
for a turkey construction project in respect of (iro) 25km of a dual carriage high-way. The
legal regime and or governance framework of your organization require that a contract is
dully executed prior to commissioning the chosen and approved main contract.
a) Evaluate and operationalize the following decision and responsibility matrices from the
crafting or creating, review and execution of the contract:
i.
The RACI Matrix
ii. DARE Matrix
b) Assuming that the main contractor is foreign, logically demonstrate how you can
effectively operationalize and institute a local content framework within the project life
cycle and why?
c) Demonstrate a recommended contracting regime from your perspective, that you will
consider as most suitable for this project and why?
Transcribed Image Text:d) Effectively articulate how you will manage the following in respect of this project:
i. Bid Security
ii.
Performance Security
Bank Guarantee
iv.
Defect liability
e) Giving that the entire project is completed, handed over and in use, and five (5) months
after the agreed defect liability period had lapsed, a major damage had occurred on the
constructed highway. Briefly highlight how you will remediate this development.
f) Highlight the structure of the payment terms to be considered and negotiated for
implementation.
g) ROLL, CEE & ROYCE Plc. a German Construction firm and an unsuccessful
participant in the tender process, and prior to executing the construction contract with
the approved vendor, had officially, and through is legal advisors, written a complaint
to your management, expressing dissatisfaction regarding the tender process and to the
extent that events they consider as irregular necessitated their inability to win the
process. In their complaint, they claimed among other things that:
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- Explain the three principles of how Philip Crosby defined “quality is free” to drive organizational changes resulting in better market performance.arrow_forwardFirst, define total quality management and explain its four components. Next, imagine you work as a manager for a company that builds and sells expensive, upscale men's watches. Explain how you would implement a TQM approach at your company.arrow_forward2.1. Backwoods American, Inc., produces expensive water-repellent, down-filled parkas. The company implemented a total quality-management program in 2014. Following are quality-related accounting data that have been accumulated for the five-year period after the program’s start. Year 2015 2016 2017 2018 2019Quality Costs (000s)Prevention $3.2 10.7 28.3 42.6 50.0Appraisal 26.3 29.2 30.6 24.1 19.6Internal failure 39.1 51.3 48.4 35.9 32.1External failure 118.6 110.5 105.2 91.3 65.2Accounting Measures (000s)Sales $2,700.6 2,690.1 2,705.3 2,310.2 2,880.7Manufacturing cost 420.9 423.4 424.7 436.1 435.5 a. Compute the company’s total failure costs as a percentage of total quality costs for each of the five years. Does there appear to be a trend to this result? If so, speculate on what might have caused the…arrow_forward
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