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How can CRM systems be used to improve customer service and support?
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- What factors contributed to Novartiss invoice processing being so complex?What are some of the challenges of implementing and using a CRM system?What are the key challenges that organizations face when implementing CRM systems, and how can they overcome these challenges to ensure successful adoption and utilization of the system?"
- How can CRM systems help companies enhance their customer service and support functions?"What are the potential ethical concerns that arise in the use of CRM technology, such as data privacy, security, and bias, and how can they be addressed in the development and implementation of such systems?"How can CRM systems be used for customer retention and loyalty programs, and what strategies are effective in this regard?