Discuss the principles of service mesh architecture and how it addresses issues related to service-to-service communication and observability.

What are the four potential gaps in the Service Gaps Model? What is the model designed to do?

Consider the effect of innovations and globalisation on service delivery.

Service processes exist in terms of ________ systems.

How does containerization (e.g., Docker) impact service deployment and management in microservices ecosystems?

Analyze the challenges and benefits of implementing IT service automation and its impact on service efficiency and reliability.

Service requires employees to interact with customers. What are the potential challenges to provide services via the Internet? about the characteristics of service.

Networks would be inoperable without protocols. Explain their importance and what functions they perform.

Discuss the principles of IT service management (ITSM) frameworks like ITIL (Information Technology Infrastructure Library) and their relevance in service delivery.

In its new initiatives to improve customer service Botswana Open University intends to adopt theavailable electronic platforms that students can use to pay for their tuition. This requires for theuniversity to inform itself of the available legal ways in the market that a student can use to paythe university.You are therefore required to discuss in detail a presentation to the management of the BotswanaOpen University, the four methods of electronic payment available. This should be illustrated byproviding examples where possible.