f 30 percent of the patrons eating at your restaurant say they won’t eat there again, what are 2 steps would you take to define the problems that need to be solved, measure the relevant performance variables, and then analyze the root cause of the problems?

f 30 percent of the patrons eating at your restaurant say they won’t eat there again, what are 2 steps would you take to define the problems that need to be solved, measure the relevant performance variables, and then analyze the root cause of the problems?

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter9: The Strategic Management Process: Achieving And Sustaining Competitive Advantage

Section: Chapter Questions

Problem 3CTQ: How is tying rewards to improved sustainability performance a form of strategic control?

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Concept explainers

Overall Equipment Effectiveness

Overall equipment effectiveness or OEE as it is known can be defined as a widely standard to measure manufacturing productivity. In other words, it can also be defined as the exact percentage of time which is productive. If the score of overall equipment effectiveness is 100%, it is an indication that only good parts are being manufactured with no stop time. Hence OEE of 100% means 100% quality, performance & also availability.

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