Considering the impact service can have on retention, do you agree that customer-centric companies are more profitable, Justify your answer with at least three reasonings?

Describe typical job duties for the following health and fitness positions: (a) group exercise instructor, (b) fitness instructor, (c) health and fitness specialist, (d) health and wellness coach, (e) personal trainer, and (f) health and fitness director.

There are a wide variety of positions available for the MOA. What type of position/workplace preference interests you the most? Thinking of this position, detail at least six attributes that you would require as the MOA that would be essential to work in this position and why. Also, think of personal growth through continuing education. Why is this important for maintaining professional development

In the past few decades, the number of children being cared for by nonparents or in childcare centres has increased dramatically. Research suggests that the best outcomes for children can be ensured by: Select one: a. Following guidelines to ensure the childcare is high quality b. Having appropriate caregiver-child ratios c. Establishing criteria for training of childcare staff d. All of the above

Implement an Employee Performance Program You have been hired as the new General Manager (GM) of a casual dining property, such as Bone Fish Grill, Red Lobster or Olive Garden. Your Direct Report (boss/District Manager) has told you to implement the corporate Employee Performance Evaluation program. Apparently, your predecessor did not have the program in place. You have about 40 – 50 staff on the property, including a team of managers – Chef, FOH manager, and shift supervisors. The corporation uses a Graphic Rating Scale and expects managers to evaluate staff every year. Questions: 1.Introduction: As the new GM, do you think implementing an employee performance evaluation system is a good idea? Why or why not? What is the purpose of Performance Appraisals? 2.Steps: What steps do you need to take to implement this system? How long will it take? 3.Methods (types) of Review Forms: What is a Graphic Rating Scale? Will you use Self-Evaluations, Peer Evaluations, 180 Staff evaluations of…

Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose you created a balanced scorecard for a major supermarket in your country. What specific customer service measures would you include?

Please choose the best answer. Thank you

In the last three (3) years the company has grown from 30 employees to 100. Jason and LeAnn need advice on controlling the daily staffing levels, so A&E are able to meet or exceed customer expectations for responsiveness without sacrificing its own identity as a company. Choose one of the issues facing A&E and propose a solution and rationale for your response. Paid vacation along with the most valuable times for vacation (peak season time off) Attendance Issue-The Weekend Flu (Friday-Monday) A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.

A little over two years ago, Avondale Industries acquired a company that produces a line of adhesives and sealants used in the aerospace industry. The acquisition was shortly followed by providing the best and brightest employees in the division with training every three months on topics selected by the group. A year later, the adhesives and sealants division developed a new sealant that lasts longer, is less expensive to produce, and is more effective in preventing the spread of fire or flames from the engine compartment to the airplane and preventing air leakage. The new product resulted in a sustainable competitive advantage in the market. Which of the following statements best explains how training contributed to the division’s new competitive advantage?     The training gave the employees the opportunity to demonstrate their many skills and competencies to the company.   The training taught the employees how to look at competitors’ products and determine how to make them…

Here is a summary of the hard evidence about employee retention. Use the facts it contains to answer the question that follows. ▼ RESEARCH STUDY Employee retention is a popular topic for both managers and researchers. Here are some facts about employee turnover: • Employees who get realistic information about the job (both positives and negatives) stay with the company longer than those who don't. • Employees who are offered training and development opportunities are less likely to leave than employees who do not receive these opportunities. • Giving employees a say in how they do their work (autonomy) increases their satisfaction with the job. • Employees with abusive supervisors have a greater intention to quit than employees without abusive supervisors. Following are several actions managers commonly take when confronted with turnover. Which of these actions are not supported by evidence? Check all that apply. Separate employees so that they don't talk about the people who have left…